SAP runs the platform. You still run the system.

A common assumption is that RISE removes the need for Basis. In practice, SAP Enterprise Cloud Services (ECS) operates the technical stack, while the application layer and everything connected to it remains the customer's job.

The exact split is defined in the Roles & Responsibilities (RACI) document of your RISE contract. We start every engagement by reviewing it with you.

Basic package

One point of contact for everything Basis-related in your RISE landscape. We handle the customer-side tasks and coordinate directly with SAP, so your team does not have to learn the SAP ticketing process.

Basic: we work on your RISE system

Your usersand your SAP team

direct, unchanged

RISE with SAPtenant operated by SAP ECS

customer-side tasks

basis.noservice desk · TAM · SAP Basis work

In Basic, basis.no works on your RISE system. No extra infrastructure is added between your users and SAP.

• basis.no Service Desk – one place to report issues and request changes
• Technical Account Manager – coordinates between your organisation, basis.no and SAP ECS
• SAP Basis work – customer-side Basis tasks carried out in collaboration with the RISE team
• Configuration repository (CMDB) – system configuration and landscape documentation in one place
• Optional 24/7/365 operations centre – for landscapes that need round-the-clock follow-up

Enhanced package

Enhanced adds a private cloud, delivered and operated by basis.no as part of the service. You get your own tenant in basis.no's data centres in Norway or Germany, connected to your RISE tenant. It runs the services a standard RISE tenant does not include, without changing anything SAP operates.

• Your own tenant – a dedicated private cloud environment for your company
• Data location in Norway or Germany – you choose where your private cloud and its data are hosted
• Operated by basis.no – built and run by the same team that handles your Basis work
• Part of the service – no separate infrastructure project or hosting contract to manage
• Sits in front of RISE – users, partners and integrations reach RISE through it where needed

Enhanced: a private cloud in front of RISE

Users & partnerspeople, integrations, printers

where needed

basis.no private cloudyour tenant, Norway or GermanyFile exchangePrintCertificatesMonitoringFiori accessNon-SAP tools

connected

RISE with SAPoperated by SAP ECS

• Database volume management – archiving and data aging to control HANA size and cost
• Digital certificates – provisioning and renewal
• File exchange – FTP/SFTP services for interfaces and partners
• Print services – CUPS-based printing from the RISE system
• Non-SAP software – hosting of supporting tools that cannot run in the RISE tenant
• Monitoring and alerting – system monitoring beyond the SAP platform SLA
• Internet-facing Fiori and apps – secure publishing with custom URLs
• Flexible authentication and connectivity – choice of login methods and network options

Everything in Basic is included in Enhanced.

Whether you are already live on RISE or still negotiating the contract, onboarding follows the same four steps.

1. Review the RACITogether we go through the Roles & Responsibilities in your RISE contract and identify the tasks that neither SAP nor your own team covers today.
2. Document the landscapeWe collect your systems, interfaces, integrations and configuration in the CMDB.
3. Set up service and contact linesWe establish the service desk, your Technical Account Manager and escalation paths towards SAP ECS.
4. Agree scope and service levelYou choose Basic or Enhanced, support hours and any optional services.

Do we still need Basis competence after moving to RISE?

Yes. SAP operates the infrastructure and technical platform, but classic Basis tasks such as transport management, interface setup, job scheduling and SAP Notes remain customer responsibilities. Someone also has to raise, follow up and escalate tickets with SAP.

How does basis.no work with SAP ECS in practice?

You authorise basis.no as a technical contact in your SAP support setup. We then raise, follow up and escalate service requests and incidents with SAP ECS on your behalf, and your Technical Account Manager keeps track of open cases and reports status back to you.

What is the private cloud in the Enhanced package?

It is your own tenant in basis.no data centres in Norway or Germany, delivered and operated by basis.no as part of the RISE support service. It is connected to your RISE tenant and provides services such as print, file exchange and certificates, without modifying the tenant that SAP operates.

Can we start with Basic and add Enhanced later?

Yes. Basic covers management and coordination. The private cloud can be added when you need one or more of the Enhanced services.